Last updated: May 10, 2026
These Terms of Service (the "Terms") form a binding contract between Trioma FZ-LLC, a free zone limited liability company, incorporated under the laws of United Arab Emirates (the "App Operator"), in respect of the App and the AI Service and the individual natural person who accesses or uses the Service (the "User" or "you").
The App Operator makes available a mobile application (the "App") that provides Users with an artificial intelligence assistant service (the "AI Service", and together with the App, the "App Service").
By creating an Account or otherwise accessing or using any part of the Service, the User accepts these Terms in full. If the User does not agree, the User must not access or use the Service.
The Privacy Policy and the Schedules are incorporated into these Terms by reference and form part of these Terms.
Definitions and Interpretation
In these Terms, unless the context otherwise requires:
- "Account" means the User's personal account in the App.
- "Acceptable Use Policy" or "AUP" means the policy set out in Schedule 2.
- "Applicable Law" means any law, regulation, order, or binding guidance applicable to the User, an Operator, or the Service.
- "App", "App Service", "App Operator", "AI Service", "Operators", "Rewards Operator", and "Rewards Program" have the meanings given in the introduction.
- "Available Rewards" means TES that has accrued to a User and is available to be Redeemed.
- "Bonus" means additional TGN credited at the start of a Bonus Campaign.
- "Standard Campaign" means a Reward Campaign with no fixed Lock-up Period.
- "Bonus Campaign" means a Reward Campaign with a fixed Lock-up Period.
- "Excluded Jurisdiction" means any country, territory, or region listed in Schedule 1, as updated.
- "Excluded Person" means any person who (a) is a national, resident, citizen, or tax resident of, or located in, an Excluded Jurisdiction; (b) appears on any Sanctions List; or (c) is otherwise excluded from accessing the Service under these Terms or Applicable Law.
- "Intellectual Property Rights" means all intellectual and industrial property rights of any kind, including patents, trademarks, copyrights, design rights, database rights, trade secrets, and any applications or registrations for any of the foregoing.
- "Lock-up Period" means the period for which TGN is committed to a Bonus Campaign, ranging from 6 months to five (5) years or such other durations as the Rewards Operator may make available.
- "Model Provider" means any third-party provider of artificial intelligence model services used by the App Operator to deliver the AI Service.
- "Output" means any content generated by the AI Service in response to a Prompt.
- "Personal Data" has the meaning given in the Privacy Policy.
- "Prompt" means any input submitted by a User to the AI Service.
- "Privacy Policy" means the privacy policy in force from time to time covering the Service.
- "Redeem" means the conversion of TES into TAI or the application of TES to a Refund.
- "Refund" has the meaning given in Section 6.5.
- "Reward Campaign" means a Standard Campaign or a Bonus Campaign.
- "Reward Rate" means the rate at which TES accrues, as published in the App.
- "Sanctions List" means any consolidated list of sanctioned persons maintained by the United Nations Security Council, the United Arab Emirates, the Office of Foreign Assets Control of the United States Department of the Treasury (OFAC), His Majesty's Treasury of the United Kingdom (HMT), the European Union, or any other authority an Operator considers relevant.
- "Schedule" means a schedule to these Terms.
- "Standard Campaign" means a Reward Campaign without a Lock-up Period.
- "TAI" means the in-app credit unit issued by the Rewards Operator that may be used by the User to access certain features of the App Service.
- "TES" means the in-app reward unit accrued by a User under a Reward Campaign.
- "TGN" means the closed-loop in-app credit issued by the Rewards Operator and used within the App.
- TGN, TES, and TAI are not money, currency, legal tender, securities, financial instruments, deposits, investments, commodities, or property rights, and confer on the User only a limited, revocable, non-transferable license to use them within the App in accordance with these Terms.
In these Terms: the singular includes the plural and vice versa; "including" is illustrative; references to a Section or Schedule are to these Terms; headings are for convenience only; and any reference to time is to local time in the United Arab Emirates. In the event of conflict between the body and a Schedule, the body prevails.
1. Rewards Programme
The App operates a reward programme and such programme is offered by Trioma Holdings Ltd an entity incorporated under the laws of the British Virgin Islands (the "Rewards Operator"), in respect of the Rewards Program.
The App Operator and the Rewards Operator are referred to together as the "Operators". Each Operator is contractually responsible only for the part of the Service it provides as set out in these Terms, and has no obligations to the User in respect of any other part of the Service.
The Rewards Operator operates an in-app rewards program (the "Rewards Program") accessible through the App, including the issuance and use of TGN, TES, and TAI as described in these Terms.
The App Service and the Rewards Program together comprise the "Service".
2. Acceptance, Updates, and Eligibility
2.1 Acceptance. The User accepts these Terms by creating an Account, depositing any payment, or otherwise accessing or using any part of the Service.
2.2 Updates. Either Operator may update these Terms or any Schedule at any time by posting the updated version in the App with a revised "Last updated" date and providing in-App notification of any material change. Material changes take effect no earlier than two (2) days after notification. Non-material changes take effect immediately on posting. The User's continued use of the Service after an update takes effect constitutes acceptance.
2.3 Eligibility. The User must be a natural person aged eighteen (18) or older (or higher, where Applicable Law requires), with full legal capacity in the User's jurisdiction of residence, acting on the User's own behalf, and not an Excluded Person. The Service is not available to corporate, partnership, or other non-natural-person entities.
2.4 Refusal. Either Operator may refuse, suspend, or terminate any User's access to the part of the Service it provides at any time, with or without notice, in its sole discretion.
2.5 No advice. The Service does not constitute financial, investment, legal, tax, medical, or other professional advice. The User is solely responsible for evaluating the Service and any Output and for seeking independent advice as the User considers necessary.
3. Geographic Restrictions
3.1 Restrictions. The Service is not available to Excluded Persons. Neither Operator targets, solicits, or actively offers the Service in any Excluded Jurisdiction.
3.2 Representations. By accepting these Terms and on each occasion the User uses the Service, the User represents and warrants that the User is not an Excluded Person, the User is not located in an Excluded Jurisdiction, and the information provided by the User to the Operators is true, accurate, and complete.
3.3 Verification. Either Operator may verify the User's eligibility at any time by any means, including by IP address, device data, payment characteristics, identity documents, sanctions screening, or any other information available, and may suspend the User's access pending verification.
3.4 No reverse solicitation. Where a User in an Excluded Jurisdiction accesses the Service, the User does so on the User's own initiative and at the User's sole risk, in breach of these Terms.
3.5 No circumvention. The User must not attempt to circumvent any geographic restriction, including by providing false information, using a VPN or proxy, or using a payment method or identifier associated with an Excluded Jurisdiction.
3.6 Consequences. If the User is or becomes an Excluded Person, or either Operator has reasonable grounds to believe so, that Operator may, without notice and without liability, suspend or terminate the User's access to the part of the Service it provides, refuse or reverse any transaction, freeze or forfeit any balances as permitted by Applicable Law, report the User to any authority, and retain related information.
4. Account, Identity, and Verification
4.1 Information. To use the Service, the User must provide a valid email address, mobile telephone number, country of residence, and any other information either Operator reasonably requests. The User must keep this information current.
4.2 Verification. The Operators may screen the User against Sanctions Lists, politically exposed persons databases, adverse media, and other compliance databases. Either Operator may also require additional verification (including identification documents, proof of address, source of funds, or any other information) at any time, in its sole discretion, for the part of the Service it provides.
4.3 Failure to verify. If the User fails to provide requested information or fails any check, the Operator requesting the verification may suspend or terminate the User's access, refuse or reverse any transaction, freeze or forfeit balances as permitted by Applicable Law, and report the User to any authority.
4.4 One Account. Each User may operate only one Account. The Operators may close or merge duplicate Accounts and forfeit any benefits obtained through duplication.
4.5 Credentials. The User must keep credentials secret and secure. The User is responsible for all activity through the Account.
4.6 No transfer. The Account and all balances are personal to the User and may not be sold, transferred, gifted, pledged, or inherited (except as required by Applicable Law that cannot be excluded by contract).
4.7 Closure. The User may close the Account at any time. Either Operator may close the User's access to the part of the Service it provides if the Account is inactive for twelve (12) months or more.
5. AI Service
This Section 5 applies between the User and the App Operator.
5.1 Description. The AI Service is delivered through one or more third-party Model Providers. The App Operator may add, modify, replace, suspend, or remove the AI Service or any feature at any time and may change Model Providers without notice.
5.2 AI disclosure. The User acknowledges that the AI Service is artificial intelligence and not a human. The User must not represent any Output or interaction as having been generated by a human.
5.3 No professional advice. Outputs are not, and must not be relied upon as, legal, financial, tax, medical, or other professional advice. The User is responsible for evaluating any Output before relying on it.
5.4 As available. The AI Service is provided on an as-available basis. The App Operator does not warrant continuous availability, accuracy, completeness, or fitness for purpose of any Output.
6. Rewards Program
This Section 6 applies between the User and the Rewards Operator.
6.1 Nature of TGN, TES, and TAI. TGN, TES, and TAI have the legal character set out in Section 1 and are strictly virtual items only. The Rewards Operator owns and controls TGN, TES, and TAI. The User receives only a limited, revocable, non-transferable license to use them within the App. TES accrued under a Reward Campaign is a program credit and not interest, dividend, return on investment, or financial yield of any kind. TGN, TES, and TAI may be used only within the App and have no value, function, or use outside it. The User must not facilitate any market or exchange in TGN, TES, or TAI.
6.2 Purchase of TGN. The User may purchase TGN using means of payment accepted by the Rewards Operator from time to time. Prices and fees are published in the App. A purchase is complete only on receipt of cleared and irrevocable funds. The User represents that funds used are beneficially owned by the User and derived from lawful sources. All purchases are final, except as set out in Section 6.5.
6.3 Reward Campaigns. A User holding TGN may commit TGN to a Standard Campaign or a Bonus Campaign on the terms published in the App. The Rewards Operator may introduce, vary, suspend, or terminate any Reward Campaign at any time. TES accrues at the applicable Reward Rate. A Bonus Campaign requires the User to commit TGN for a Lock-up Period, during which the User has no right to withdraw or transfer the committed TGN. On expiry, TGN and any unredeemed Available Rewards become available to the User.
6.4 Redemption. The User may Redeem Available Rewards by converting TES into TAI or by applying TES to a Refund. Rates and limits are published in the App. The Rewards Operator may suspend, refuse, or reverse any Redemption.
6.5 Refund. The User may apply TES to a refund payable in USDT or such other currency as the Rewards Operator accepts (a "Refund"), subject to the User satisfying any verification, providing a valid receiving address, the Account being in good standing, and any minimum amount or other condition published by the Rewards Operator. The Refund rate is set by the Rewards Operator and may change at any time. The Rewards Operator may suspend, refuse, reverse, or hold any Refund. The User bears all fees and risks associated with receipt of any payment, including risks of incorrect addresses or network failures.
6.6 No other refunds. Other than the Refund mechanism in Section 6.5, the User has no right to a refund of any payment made in connection with the Rewards Program, including in respect of any TGN, TES, or TAI used or consumed.
6.7 Errors and reversals. If a payment is made in error, by fraud, or is reversed or charged back, the Rewards Operator may cancel or reverse any corresponding TGN credit, claw back any TES or other balance, and take any other action under these Terms.
6.8 Operator discretion. The Rewards Operator may at any time issue, withhold, vary, suspend, terminate, or discontinue any TGN, TES, TAI, Reward Campaign, Bonus, Reward Rate, Refund rate, or other parameter. Exercise of this right is not a breach of these Terms.
6.9 No third-party recourse. No third party (including the App Operator, any Model Provider, or any payment processor) has any obligation to the User in respect of TGN, TES, or TAI, and the User has no recourse against any such third party.
7. Acceptable Use
7.1 General. The User must use the Service in accordance with these Terms, the AUP, and Applicable Law.
7.2 Prohibited uses of the AI Service. Without limiting the AUP, the User must not use the AI Service to generate, request, facilitate, or distribute any Prompt or Output that:
- constitutes or facilitates child sexual abuse material;
- facilitates the development or use of weapons capable of mass casualties (chemical, biological, radiological, or nuclear);
- facilitates attacks on critical infrastructure;
- facilitates election manipulation, voter suppression, or political deepfakes;
- facilitates fraud, financial crime, money laundering, or sanctions evasion;
- infringes the rights of any person; or
- is otherwise prohibited by the AUP or Applicable Law.
7.3 Other prohibited conduct. The User must not:
- interfere with, disrupt, or damage the Service or any third-party system used to deliver it;
- attempt unauthorized access to any system, account, or data;
- use any robot, scraper, or automated agent to access the Service;
- reverse engineer, decompile, or attempt to derive the source code of the App;
- circumvent any geographic restriction, anti-fraud measure, or technical control;
- resell or sublicense any part of the Service;
- use the Service to develop, train, or evaluate any AI model that competes with the AI Service or any Model Provider;
- introduce any malware or malicious code;
- impersonate any person or use another person's Account; or
- operate or facilitate the operation of more than one Account, directly or through any other person, or otherwise engage in any abuse, manipulation, or sybil-style exploitation of Bonuses, Reward Rates, or other features.
7.4 Consequences. Any breach of this Section 7 or the AUP is a material breach of these Terms and gives rise to the consequences set out in these Terms, including suspension, termination, forfeiture, and reporting to any authority or Model Provider.
7.5 Monitoring. The App Operator may, but is not obliged to, monitor, filter, block, or remove any Prompt, Output, or other content.
8. Prompts, Outputs, and Data
This Section 8 applies between the User and the App Operator.
8.1 User responsibility. The User is responsible for any Prompt the User submits and must not submit any Prompt that the User does not have the right to submit or that includes information the User is not entitled to disclose. The User must not include sensitive personal data, financial account details, government identifiers, health information, or other confidential information in any Prompt.
8.2 Prompt license. The User retains ownership of any Prompt and grants the App Operator a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, and process the Prompt to operate, provide, and improve the App Service, including by transmitting it to Model Providers.
8.3 Outputs. As between the User and the App Operator, the User owns any Output to the extent ownership is capable of subsisting under Applicable Law. The App Operator makes no representation that any Output is original, novel, free of infringement, or protectable. The same or similar Outputs may be generated for other Users. The User grants the App Operator a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, store, process, and commercialize Outputs to deliver the App Service and comply with the App Operator's obligations to Model Providers.
8.4 Restrictions on Outputs. The User must not use any Output in a manner inconsistent with Section 7, to develop, train, or evaluate any competing AI model, or in a manner that misrepresents the Output as human-generated where Applicable Law requires AI disclosure.
8.5 Data. The App Operator transmits Prompts to Model Providers and other service providers as necessary to deliver the App Service. The App Operator and Model Providers may log Prompts, Outputs, and related information for the purposes of operating, securing, and improving the App Service and for compliance. The App Operator does not use Prompts or Outputs to train AI models except as disclosed in the App or the Privacy Policy.
8.6 Privacy. The Operators' processing of Personal Data is described in the Privacy Policy.
9. AML, Sanctions, and Tax
9.1 Compliance. The User must comply with all anti-money laundering, counter-terrorism financing, sanctions, and other financial crime law applicable to the User, and must not use the Service to facilitate any such activity.
9.2 Operator response. Either Operator may, without notice and without liability, suspend, freeze, refuse, or reverse any transaction or balance where the Operator considers it required or appropriate, and may report the User to any authority. An Operator may be prohibited by Applicable Law from disclosing any such report to the User.
9.3 Tax. The User is solely responsible for any tax arising in connection with the Service. Either Operator may withhold or remit any tax it considers required by Applicable Law. The Operators do not provide tax advice. The User must, on request, provide accurate tax-related information.
10. Suspension, Termination, Forfeiture, and Modification
10.1 By an Operator. Either Operator may, at its sole discretion and with or without notice, suspend, restrict, or terminate the User's access to the part of the Service it provides in whole or in part, including where: the User breaches these Terms; the User is or may be an Excluded Person; the User fails any verification; the Operator considers the User's activity connected to fraud or financial crime; the Account is inactive; or the Operator is required by Applicable Law or any authority to do so.
10.2 Effect. On termination, the User's right to access the relevant part of the Service ceases. The Rewards Operator processes any Refund payable under Section 6.5, subject to its forfeiture rights.
10.3 Forfeiture. The Rewards Operator may forfeit, claw back, or apply other treatment to any TGN, TES, TAI, USDT, or other balance held by or for the User where: the User breaches these Terms or the AUP in any material respect; the User is an Excluded Person; the balance was credited in error, by fraud, or as a result of a reversed payment; or the Rewards Operator is required or permitted to do so by Applicable Law. The User has no right to compensation in respect of any forfeiture.
10.4 By the User. The User may close the Account at any time.
10.5 Modification or termination of the Service. Either Operator may modify, suspend, or discontinue the part of the Service it provides at any time. The User has no claim against either Operator for any modification or discontinuation.
10.6 Survival. Provisions intended to survive termination, including those relating to the nature of TGN, TES, and TAI, acceptable use, data, intellectual property, indemnification, limitation of liability, governing law, and dispute resolution, survive termination.
11. Risk, Disclaimers, and Liability
11.1 Risk acknowledgment. The User acknowledges and accepts the following risks (and other risks not listed) and uses the Service at the User's own risk:
- the Service may be unavailable, interrupted, or insecure, and depends on third parties;
- TGN, TES, and TAI may be discontinued, varied, or have less use or value than expected;
- TGN committed to a Bonus Campaign is locked for up to five (5) years and may not be accessible if the Rewards Program is discontinued or the User becomes an Excluded Person;
- Refund rates are variable and may decrease;
- Outputs may be inaccurate, biased, or infringing, and must be independently verified;
- regulatory changes, sanctions, and the requirements of Model Providers may affect the Service;
- digital asset transfers move on third-party networks beyond either Operator's control;
- the User's tax position is the User's responsibility; and
- either Operator may, like any business, become insolvent, restructure, or cease to operate, and there is no third-party guarantee, deposit insurance, or compensation scheme.
11.2 Disclaimers. The Service is provided "as is" and "as available". To the maximum extent permitted by Applicable Law, each Operator excludes all representations, warranties, and conditions, whether express, implied, statutory, or otherwise, including any warranty of availability, accuracy, completeness, fitness for purpose, non-infringement, or freedom from error. Neither Operator makes any warranty in respect of the part of the Service provided by the other Operator or any third-party service.
11.3 Limitation of liability. To the maximum extent permitted by Applicable Law:
- neither Operator is liable for any indirect, special, consequential, or punitive loss, or any loss of profit, revenue, business, opportunity, goodwill, anticipated savings, anticipated yield, or data;
- neither Operator is liable for any loss arising from any Output, any modification or discontinuation of the Service, any change in any rate or parameter, any forfeiture or termination effected in accordance with these Terms, any third-party act or omission, or any Force Majeure Event;
- each Operator's total aggregate liability to the User under or in connection with these Terms and the part of the Service it provides is limited (separately in respect of each Operator) to the greater of (i) the total amount paid by the User to that Operator in the twelve (12) months immediately preceding the event giving rise to the claim, and (ii) one hundred United States dollars (US$100); and
- nothing in this Section 11.3 excludes any liability that cannot be excluded under Applicable Law.
11.4 No cross-liability. Neither Operator is liable for any act, omission, default, or insolvency of the other Operator. The User has recourse only against the Operator providing the part of the Service to which the User's claim relates.
11.5 Indemnity. The User indemnifies and holds harmless each Operator and its affiliates and their respective directors, officers, employees, agents, contractors, and licensors against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: the User's breach of these Terms or Applicable Law; the User's use of the Service; any Prompt or Output of the User; any third-party claim that the User's Prompt, Output, or use infringes any right; any tax payable in respect of the User; or any fraud, willful misconduct, or negligence of the User.
11.6 Force Majeure. Neither Operator is liable for any failure or delay in performance arising from any event beyond that Operator's reasonable control, including natural disaster, war, civil unrest, epidemic, government or regulatory action, sanctions, failure of any third-party service (including the other Operator, any Model Provider, payment processor, telecommunications network, internet service, blockchain network, or stablecoin issuer), cyber-attack, or utility failure. If any such event continues for more than ninety (90) consecutive days, the affected Operator may terminate the affected part of the Service without further liability.
12. Dispute Resolution and Governing Law
12.1 Governing law. These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by the laws of England and Wales.
12.2 Negotiation. Before commencing any formal proceeding, the User and the relevant Operator must attempt in good faith to resolve any dispute through informal negotiation for thirty (30) days following written notice.
12.3 Arbitration. Any dispute, controversy, or claim arising out of or in connection with these Terms or the Service that is not resolved through negotiation must be referred to and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC) in force at the time arbitration is commenced. The seat of the arbitration is the Abu Dhabi Global Market. The language is English. The arbitration is conducted by a sole arbitrator. Each party bears its own costs unless the arbitrator awards costs to the prevailing party.
12.4 Class waiver. Any dispute is to be resolved on an individual basis. The User waives any right to bring or participate in any class, collective, consolidated, or representative proceeding.
12.5 Time limit. Any claim must be commenced within one (1) year after the cause of action arises, or it is barred, except where Applicable Law requires otherwise.
12.6 Injunctive relief. Either Operator may seek injunctive or equitable relief in any court of competent jurisdiction to protect its Intellectual Property Rights, prevent any breach of Section 7, or enforce any award.
13. General
13.1 Notices. Either Operator may give notice to the User by email to the address on the Account, by in-App notification, or by any other reasonable means; notice is deemed given on the day sent. The User must give notice to the relevant Operator at the address in Section 13.5.
13.2 Intellectual Property. Each Operator owns all Intellectual Property Rights in the part of the Service it provides and in its branding. All rights not expressly granted are reserved. Any feedback the User provides regarding a part of the Service is assigned to the Operator providing that part.
13.3 Assignment. Either Operator may assign or transfer these Terms or any rights or obligations under them at any time without the User's consent. The User may not assign without the relevant Operator's prior written consent.
13.4 Miscellaneous. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary or severed, and the remaining provisions continue. No failure or delay by an Operator is a waiver. These Terms (including the Privacy Policy and the Schedules) constitute the entire agreement between the parties in relation to the Service. These Terms are drafted in English and the English version prevails over any translation. Nothing in these Terms creates any partnership, agency, or fiduciary relationship between the User and either Operator, or between the Operators. No third party may enforce these Terms, except that the indemnified persons in Section 11.5 may enforce that indemnity, and any Model Provider may enforce Sections 7 and 8 directly against the User.
13.5 Contact.
