TRIOMA
Sign In

Acceptable Use Policy

Effective date: 01.05.2026 | Last updated: 18.06.2026

1. Scope

1.1. This Acceptable Use Policy ("AUP") is incorporated into the Terms of Service under Section 1.5 and applies to all use of the Services, including use through AI Agents, APIs and any account you control. Capitalised terms have the meanings given in the Terms.

1.2. You are responsible for ensuring that anyone using the Services through your account, and any AI Agent acting on your behalf, complies with this AUP. Instructing an AI Agent to do something prohibited is itself a violation, whether or not the Agent completes the task.

2. Illegal and harmful use

You must not use the Services to:

2.1. violate any applicable law or regulation, including UAE law, or any Third-Party Provider policy passed through under Section 5.1 of the Terms;

2.2. create, request or distribute content that sexualises, exploits, endangers or grooms minors, in any form, fictional or otherwise. Violations in this category result in immediate termination and may be reported to authorities;

2.3. facilitate serious harm, including instructions or material assistance for weapons (including chemical, biological, radiological, nuclear or explosive weapons), malware, ransomware or other malicious code, or attacks on critical infrastructure;

2.4. promote, incite or threaten violence, terrorism or self-harm, or harass, abuse, defame, dox or intimidate any person;

2.5. generate or distribute fraudulent, deceptive or misleading content, including scams, phishing, fake reviews, impersonation of any person or entity, or content misrepresented as human-generated where that is deceptive or unlawful (Section 7.1(j) of the Terms);

2.6. generate non-consensual intimate imagery, or content that depicts identifiable real persons in sexual, violent or otherwise harmful contexts without consent;

2.7. infringe any intellectual-property, privacy, publicity or other right, or submit personal data of others without a lawful basis, or sensitive personal data except as expressly permitted.

3. High-risk and regulated uses

3.1. You must not rely on the Services or Outputs as the sole basis for decisions affecting individuals in medical, legal, financial, insurance, employment, education, immigration, housing, safety-critical or critical-infrastructure contexts without qualified human review (Section 7.2 of the Terms).

3.2. You must not use the Services to provide regulated professional advice (medical, legal, financial or otherwise) to third parties without appropriate licences and human oversight, or to carry out high-risk automated decision-making affecting individuals without human oversight.

4. Platform integrity

You must not:

4.1. probe, scan, breach or circumvent any security measure, authentication, rate limit, usage limit or content-safety measure, or access data or accounts you are not authorised to access;

4.2. extract, scrape or harvest data from the Services, or use Outputs or any part of the Services to develop, train, fine-tune or improve a competing artificial-intelligence model, or extract, replicate, distil or reverse engineer any Model;

4.3. interfere with or disrupt the Services, including by flooding, overloading or introducing malware;

4.4. resell, sublicense or provide third parties with access to the Services except as expressly permitted in writing;

4.5. misuse beta, preview or experimental features, or exploit any bug or defect. Discovered vulnerabilities should be reported to [email protected].

5. Rewards Program integrity

You must not:

5.1. operate or control more than one account, or use bots, scripts, emulators or other automated means to interact with the Rewards Program;

5.2. exploit or manipulate the TES emission, difficulty or pricing mechanics, including through coordinated activity, wash transactions, timing exploits or abuse of any defect in the model (see Section 8.10 of the Terms);

5.3. use the Rewards Program for money laundering, terrorist financing, sanctions evasion or any other financial crime, or provide false or misleading information during identity or source-of-funds verification;

5.4. participate, or attempt to withdraw, from a jurisdiction where participation or withdrawal is prohibited or restricted, or use VPNs, proxies or other means to misrepresent your location or identity;

5.5. buy, sell, transfer or pledge TGN, TES or TAI, or any account holding them, outside the Services. Credits are non-transferable and any purported transfer is void.

6. AI Agents and connected accounts

6.1. You must only connect third-party accounts and tools you are entitled to use, and must configure Agent permissions no more broadly than needed for the task.

6.2. You must not use AI Agents to perform any act prohibited by this AUP, to act in third-party services in breach of those services' terms, or to conduct unsupervised actions with irreversible real-world consequences (including financial transactions beyond limits you have configured).

7. Enforcement

7.1. We may investigate suspected violations and may, depending on severity: warn you; remove or block Content; restrict features (including Rewards Program participation and withdrawals); suspend or terminate your account under Section 14 of the Terms; forfeit credits obtained through prohibited conduct under Section 8.11 of the Terms; and report conduct to Third-Party Providers, payment partners or authorities where appropriate or required.

7.2. We apply enforcement proportionately. Where appropriate, we will tell you the reason for the action taken and give you an opportunity to respond via email.

7.3. Where this AUP and Section 7 of the Terms both apply, the more restrictive provision applies (Section 7.3 of the Terms).

8. Changes and reporting

8.1. We may update this AUP under Section 18 of the Terms; material changes will be notified in advance.

8.2. To report violations, abusive content or security vulnerabilities: [email protected].

Terms & Conditions

Effective date: 01.05.2026

Last updated: 18.06.2026

Parties and Structure

These Terms of Service are entered into between you and (a) Trioma FZ-LLC, a company incorporated under the laws of the United Arab Emirates (the "Company"), which provides the AI platform and Services; and (b) Trioma Holdings Ltd., a company incorporated in the British Virgin Islands (the "Rewards Program Operator"). The Company and the Rewards Program Operator are each a "Provider" and together the "Providers". Except where a Provider is specifically named, "we", "us" and "our" refer to whichever Provider is responsible for the relevant part of the Services.

1. Introduction and Acceptance

1.1. These Terms of Service, together with everything incorporated under Section 1.5 (collectively, the "Terms"), form a binding agreement between you ("you", "your" or the "User") and the Providers governing your access to and use of the Services.

1.2. By creating an account, accessing or otherwise using the Services, or by clicking to accept, you agree to be bound by the Terms. If you do not agree, you must not access or use the Services. Nothing in this Section 1.2 limits any acceptance that arises by operation of Section 18.

1.3. If you use the Services on behalf of an entity, you represent that you have authority to bind that entity, and "you" includes that entity.

1.4. You may be required to accept updated Terms in accordance with Section 18 when we introduce material new features or make changes.

1.5. The Terms incorporate, and you agree to be bound by, the Privacy Policy, the Acceptable Use Policy, and any other policies, guidelines or supplemental terms we make available through the Services, in each case as we may update them independently of these Terms from time to time and as defined to include their successors. Each such document forms part of the Terms as if set out in full. Except where a supplemental policy expressly states that it prevails, and subject to Section 8.16, nothing in any such policy limits these Terms, and to the extent of any conflict not so reserved these Terms prevail.

2. Definitions

In the Terms, unless the context requires otherwise, the following defined terms apply wherever used, in any grammatical form:

2.1. "Affiliates" means, in relation to a Provider, any entity that directly or indirectly controls, is controlled by, or is under common control with that Provider, where "control" means ownership of [50%] or more of the voting interests or the power to direct management, and includes present and future Affiliates.

2.2. "AI Agent" means any autonomous or semi-autonomous feature of the Services that can plan and carry out tasks, use tools, generate content, browse, or connect to and act within third-party services or accounts on your behalf.

2.3. "Auto Mode" means the default model-selection setting described in Section 4.

2.4. "Content" means any and all content, data, text, files, images, audio, video, prompts, Inputs, Outputs and other materials submitted to, generated by, or made available through the Services, in any form or medium now known or later developed.

2.5. "Input" means any prompt, instruction, text, file, image, audio, data or other content you submit to or through the Services.

2.6. "Model" means any artificial-intelligence model made available through the Services, whether operated by a Third-Party Provider or developed, fine-tuned, hosted or offered by the Company. "Third-Party Model" means a Model that is developed, hosted and operated by a Third-Party Provider.

2.7. "Output" means any content generated by a Model or AI Agent in response to your Input.

2.8. "Reserve" means the pool of funds maintained by the Rewards Program Operator, funded in the manner described in Section 8.7, from which TES payout budgets and TES withdrawals are funded.

2.9. "Rewards Program" means the loyalty and rewards program described in Section 8.

2.10. "Services" means the Trioma websites, applications, Models, AI Agents, the Rewards Program, APIs and all related features, tools, Content and services provided by the Providers, together with any updates and anything made available through them.

2.11. "Stablecoins" means a digital asset designed to maintain a stable value by reference to a fiat currency (such as the US dollar), which the Rewards Program Operator supports for TES withdrawals from time to time, as indicated within the Services.

2.12. "TGN" and "TES" mean the rewards-program credits described in Sections 8.4 and 8.5 respectively, and "TAI" means the utility credit described in Section 9.

2.13. "Third-Party Provider" means a third-party company that develops, hosts or operates a Model integrated into the Services.

3. Description of the Services

3.1. The Services provide a unified interface through which you may submit Inputs to, and receive Outputs from, multiple Third-Party Models, use AI Agents, and participate in the Rewards Program. The Company acts primarily as an aggregator and orchestration layer over Third-Party Models. The Company may also develop, fine-tune, host or offer its own Models, including by adapting third-party or open models, and may make these available through the Services alongside Third-Party Models. Where the Company offers its own Model, it does so as the provider of that Model; the disclaimers and limitations in these Terms apply to all Models, however provided.

3.2. Third-Party Models are operated by Third-Party Providers. We do not control, and nothing in the Terms shall be construed as our accepting responsibility for, the accuracy, reliability, availability, content or behaviour of any Third-Party Model.

3.3. Outputs are generated by automated systems and may be inaccurate, incomplete, outdated, biased, offensive or otherwise unsuitable. You are responsible for evaluating all Outputs before relying on them.

3.4. The Services are provided for general informational and productivity purposes only and do not constitute professional advice of any kind.

3.5. We may at any time, without liability and without any obligation that is not expressly stated in the Terms, but subject to Section 8.15 in respect of the Rewards Program, add, modify, suspend or remove any part of the Services, including any Model or Third-Party Provider. We do not warrant uninterrupted availability.

4. Model Selection and Auto Mode

4.1. By default, the Services operate in Auto Mode, in which the Services automatically determine which Model or combination of Models processes your Input.

4.2. You acknowledge that in Auto Mode you do not select, and may not know in advance, which Third-Party Provider will process a given Input, and that your Input may be transmitted to and processed by any Third-Party Provider integrated into the Services. Each Third-Party Provider processes data under its own terms and privacy practices, which are not within our control.

4.3. Where the Services permit manual selection of a Model, you are responsible for that selection. The routing logic, defaults and available Models may change at any time.

5. Third-Party Providers and Their Terms

5.1. Your use of each Third-Party Model is also subject to that Third-Party Provider's own terms and policies, with which you agree to comply, and which we may pass through to you. Nothing in the Terms limits any restriction so passed through.

5.2. We are not responsible for or liable for any act or omission of a Third-Party Provider, or for any suspension, modification or discontinuation of any Model, and no such event entitles you to any refund except as required by applicable law or as expressly stated in the Terms.

6. Eligibility and Accounts

6.1. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) in order to access the Services. The Services are not directed to children.

6.2. You must provide accurate, current and complete information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your account and must notify us immediately of any unauthorised use.

6.3. You may not maintain more than one account except as expressly permitted, nor use another person's identity or credentials.

6.4. We may suspend, restrict or terminate your account under Section 14.

7. Acceptable Use

7.1. You will not, and will not permit any AI Agent acting on your behalf or any person using your account to, use the Services to: (a) violate any law or any Third-Party Provider policy; (b) generate or distribute content that is unlawful, harmful, infringing, defamatory or fraudulent; (c) generate or distribute content that sexualises, exploits or endangers minors; (d) infringe any intellectual property, privacy, publicity or other right; (e) develop or train a competing model, or extract, replicate or reverse engineer any Model; (f) scrape, circumvent or interfere with any security measure, rate limit, usage limit, or any Rewards Program mechanic or credit metering; (g) submit personal data of others without a lawful basis, or sensitive data except as permitted; (h) introduce malware or disrupt the Services; (i) carry out high-risk automated decision-making affecting individuals without human oversight; or (j) misrepresent Output as human-generated where deceptive or unlawful.

7.2. You must not rely on the Services or Outputs as the sole basis for decisions in medical, legal, financial, employment, or safety-critical or critical-infrastructure contexts without qualified human review. The Services are not authorised for such uses.

7.3. The Acceptable Use Policy incorporated under Section 1.5 supplements this Section, and where it and this Section both apply, the more restrictive applies.

8. Rewards Program and Platform Credits

8.1. The Rewards Program is operated by the Rewards Program Operator and comprises two distinct credits, TGN and TES, each with the separate function described below. TES may be converted into TAI, a utility credit used to access the Services, in accordance with Section 8.6 and Section 9. By participating you agree to this Section 8.

8.2. TGN and TES are internal program credits. They are not issued, recorded or settled on any blockchain or distributed ledger, and are not crypto-assets or virtual assets. They are loyalty-program credits. They are not money, legal tender, electronic money, a deposit, a stored-value or payment instrument, a security, a share, a unit in a collective investment scheme, a financial product or an investment, and represent no ownership, equity or other interest in either Provider. You acquire and hold them solely to participate in the Rewards Program and to access the Services, and not for investment purposes.

8.3. Nothing in the Rewards Program is, or shall be construed as, financial, investment or tax advice or a solicitation to invest, and nothing in this Section 8 constitutes a promise of return. Any description of TES generation or value describes the operation of the program only and is not a representation, forecast or guarantee of any particular value, yield or outcome. Any numerical examples or projections shown within the Services are illustrative only.

8.4. TGN (membership credit): TGN is a membership credit that you purchase. TGN does not appreciate in price and is not tradable or transferable. Its sole function is to generate TES over time while held, in accordance with Section 8.7. TGN cannot be withdrawn, redeemed for cash, traded or transferred. TGN is not consumed or used up: once purchased, it remains in your account and continues to generate TES in accordance with Section 8.7 for so long as it is held. Notwithstanding any other provision of these Terms, all TGN purchases are final and non-refundable in full, regardless of the payment method used (whether fiat currency or any digital asset).

8.5. TES (reward credit): TES is a reward credit generated by holding TGN. TES may be (a) converted into TAI at a preferential rate relative to the standard TAI acquisition rate, as published within the Services from time to time, in accordance with Section 8.6; or (b) subject to Sections 8.8 and 8.9, withdrawn using Stablecoins in accordance with Section 8.8. You acknowledge that TES carries price exposure, that its value is variable and may fall, and that its value is determined automatically under Section 8.7. The Rewards Program is designed and promoted primarily for conversion of TES into TAI to access the Services at a preferential rate, withdrawal using Stablecoins being an alternative for users who no longer wish to use the Services.

8.6. You may convert TES into TAI at the then-current preferential conversion rate published within the Services. On conversion, the relevant TES is cancelled and the corresponding TAI is issued to you by the Company. TAI is a utility credit issued and provided by the Company; its nature, use and terms are described in Section 9. Your TGN and TES, and your right to convert TES into TAI, form part of the Rewards Program and are governed by the laws of the British Virgin Islands under Section 8.16; TAI, once issued, is governed by the laws of the United Arab Emirates in accordance with Section 19.1. Conversion is final.

8.7. TES generation and pricing are governed by an automated, self-regulating model with the following interdependent mechanics, which operate algorithmically and are not adjusted at the discretion of either Provider by reference to its business performance, revenue or management decisions: (a) the daily payout budget is capped at a fixed fraction of the then-current Reserve; (b) the TES output per unit of TGN decreases algorithmically as effective network volume grows; (c) the TES price is derived automatically as the daily payout budget divided by total effective TES emission and floats accordingly; and (d) the Reserve is rebuilt from a fixed share of net TGN sales and a fixed share of the proceeds of TAI sales made by the Company, in each case as published within the Services from time to time, the Company and the Rewards Program Operator having agreed arrangements for the contribution of that share to the Reserve.

8.8. Where you elect to withdraw TES using Stablecoins, you authorise the Rewards Program Operator and its payment partners to process the withdrawal at the then-current calculated TES value, less disclosed fees, subject to (a) identity verification and anti-money-laundering and sanctions checks; (b) the eligibility and geographic restrictions in Section 8.11; (c) any limits and processing times we specify; and (d) applicable law. We may decline, delay or reverse a withdrawal where required by law or where we reasonably suspect fraud, error or breach.

8.9. You acknowledge that withdrawals are funded from the Reserve, which is finite and fluctuates with participation. Where withdrawal demand in any period exceeds the daily payout budget or the available Reserve, we may queue, pro-rate or defer withdrawals or apply reasonable withdrawal limits. We will apply any such measure proportionately and in good faith, for no longer than is reasonably necessary, and will keep affected users reasonably informed of any material delay. You further acknowledge that large withdrawal orders may cause slippage and result in an exchange rate worse than the prevailing or expected rate. Before submitting a withdrawal request, you will be shown the applicable exchange rate and estimated proceeds, and your request will proceed only once you confirm your acceptance of that rate. Once confirmed and submitted, a withdrawal request may not be revocable, and the rate actually applied may differ from the rate shown where execution is delayed or market conditions change between confirmation and execution.

8.10. We may at any time correct errors in your balances, recalculate TES affected by a malfunction of the model, and adjust, withhold, reverse or cancel any TGN, TES or TAI (and any related withdrawal) credited or obtained in error, through a defect or exploit, or through fraud, abuse or breach. You must promptly notify us of any error in your favour and must not use credits you know or ought to know were credited in error.

8.11. You must not operate multiple accounts, use bots or automated means, or exploit or manipulate the emission, difficulty or pricing mechanics. Participation, and in particular withdrawal using Stablecoins, is available only to eligible users in permitted jurisdictions and is void where prohibited. We may restrict participation by reference to jurisdiction and may forfeit credits obtained through prohibited conduct.

8.12. You agree to provide information and documentation we reasonably require to verify your identity and source of funds and to comply with applicable anti-money-laundering, counter-terrorist-financing and sanctions requirements. We may suspend participation or withhold withdrawals pending verification. Such data is handled under the Privacy Policy.

8.13. You are solely responsible for any taxes arising from your participation, including on any withdrawal. We give no tax advice and may apply withholding or reporting where required by law.

8.14. Either Provider may close your access to the part of the Services it provides if your account has been inactive for twelve (12) months or more.

8.15. We may improve, modify or adjust the Rewards Program and any of its features and parameters (including conversion rates, preferential rates, withdrawal arrangements and the pricing-model parameters) prospectively, acting reasonably and in accordance with Section 18. If we make a change that would materially and adversely affect TES you have already accrued, or decide to wind down the Rewards Program, we will give you reasonable advance notice and a reasonable opportunity to convert or withdraw accrued TES in accordance with these Terms (including Section 8.9) before the change takes effect, and during any wind-down the Reserve will continue to be applied towards accrued TES in accordance with Section 8.7. Where your participation is terminated for fraud or material breach, accrued credits may be forfeited to the extent permitted by applicable law.

8.16. Notwithstanding Section 19.1, this Section 8 and any dispute relating to the Rewards Program are governed by the laws of the British Virgin Islands, while the dispute-resolution mechanism in Section 19.2 nonetheless applies. In the event of conflict between this Section 8 and the rest of the Terms regarding the Rewards Program, this Section 8 prevails.

9. Platform Credits, Fees, Subscriptions and Billing

9.1. TAI (utility credit): TAI is a utility credit issued by the Company and used solely to access and pay for the Services. In Sections 9.1 to 9.5, "we", "us" and "our" refer to the Company. You may obtain TAI by purchasing it from the Company or by converting TES into TAI under Section 8.6. TAI has no price exposure, does not appreciate or fluctuate in value, and cannot be traded, transferred or withdrawn. TAI is consumed as you use the Services.

9.2. TAI is an internal utility credit only. It is not issued, recorded or settled on any blockchain or distributed ledger and is not a crypto-asset or virtual asset. It is not money, legal tender, electronic money, a deposit, a stored-value or payment instrument, a security, a financial product or an investment, and represents no ownership or other interest in either Provider. You hold TAI solely to access the Services and not for investment purposes.

9.3. TAI purchases are charged at the then-current acquisition rate and are final and non-refundable, regardless of the payment method used, except where the underlying payment transaction was unauthorised or fraudulent, or as required by applicable consumer law. Where we are reasonably satisfied that a TAI purchase resulted from such an unauthorised or fraudulent transaction, we may reverse or refund that transaction and cancel, withhold or claw back the corresponding TAI in accordance with Section 8.10, in addition to any other remedy available to us.

9.4. We may correct errors in your TAI balance and adjust, withhold, reverse or cancel TAI credited or obtained in error, through a defect or exploit, or through fraud, abuse or breach, on the basis set out in Section 8.10.

9.5. The Company may close access to or expire unused TAI where your account has been inactive for twelve (12) months or more, in accordance with Section 8.14 and subject to applicable consumer law.

9.6. Paid features are offered as subscriptions, one-off purchases, TGN purchases or TAI purchases. By purchasing you authorise the relevant Provider and its processors to charge your payment method.

9.7. Subscriptions renew automatically at the then-current price unless cancelled before renewal. We give notice of renewals and price changes as required by law.

9.8. Prices are displayed inclusive of applicable taxes and mandatory charges, and we impose no undisclosed fees. Refund and cancellation rights are as stated in Sections 8.4, 8.15 and 9.3 and as required by applicable consumer law, and nothing in this Section 9 limits any such non-excludable right.

10. AI Agents

10.1. The Services may offer AI Agents that act autonomously or semi-autonomously to perform tasks you request, including connecting to and acting within third-party accounts you authorise.

10.2. When you instruct, or enable an AI Agent, you authorise it to act on your behalf within the scope you configure which may include communicating and transacting with third parties and making voice calls on your behalf (including calls using a synthetic or AI-generated voice). You are responsible for the instructions you give and the permissions you grant. All actions taken by AI Agents under your account are treated as if taken by you. You are responsible for ensuring that your use of these features is in compliance with applicable laws.

10.3. If you connect any third-party account or tool, you represent you are entitled to do so, and your use of that account or tool remains subject to its own terms.

10.4. AI Agents are automated and may act in unexpected ways or make errors. Except as otherwise provided under applicable law, we are not liable for any act or omission of an AI Agent acting within the scope of the instructions and permissions you configure. Where an AI Agent can consume TAI or trigger paid actions, you authorise such consumption and charges up to the limits you configure and are responsible for them.

11. Content, Ownership and Licences

11.1. As between you and us, you retain all right, title and interest in and to your Content, including the Outputs generated for you. We claim no ownership of your Content. Your rights are subject only to the rights of Third-Party Providers and to applicable law.

11.2. You grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, reproduce, display and create derivative works of your Content to the extent necessary to operate, provide, secure and improve the Services, including transmitting your Inputs to Third-Party Providers. This licence includes the right to use your Content to develop, train, fine-tune and evaluate Models that the Company offers through the Services, as further described in, and subject to the opt-out in, Section 3.5 of the Privacy Policy.

11.3. You grant the Providers and their Affiliates a worldwide, non-exclusive, royalty-free licence to use, reproduce, display and distribute Content you generate on or through the Services, or that you submit to us, solely for the purpose of marketing and promoting the Services. Where such Content includes your name, likeness or voice, we will use it for these purposes only with your separate prior consent, obtained through a consent mechanism within the Services and not merely by your acceptance of these Terms, and you may withdraw that consent at any time with effect for future uses. If you close your account or withdraw consent, we will stop making new uses of your Content for these purposes within a reasonable period, although marketing materials already created or published may continue to be used. Nothing in Section 11.1 limits the licences granted in this Section 11.3 or in Section 11.2.

11.4. We do not control the data on which Third-Party Models are trained, and to the maximum extent permitted by law we do not indemnify you against, and are not liable for, any third-party claim that your Content or its use infringes any right. You are responsible for clearing and verifying Outputs before use.

12. Intellectual Property

12.1. The Services (excluding your Content and Third-Party Provider materials) are owned by the relevant Provider or its licensors. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Services in accordance with the Terms, and reserve all rights not expressly granted.

12.2. If you believe Content available through the Services infringes your rights, you may notify [email protected]. We may remove allegedly infringing Content and terminate repeat infringers.

12.3. You must not remove proprietary notices or use our trademarks without prior written consent.

13. Privacy and Data Protection

13.1. Our handling of personal data is described in the Privacy Policy incorporated under Section 1.5.

13.2. Because the Services route Inputs to Third-Party Providers, including automatically in Auto Mode, your Content and related data may be processed by them and transferred across borders, including outside the UAE.

13.3. We process personal data in accordance with applicable laws, including UAE Federal Decree-Law No. 45 of 2021 (the PDPL) and any other applicable laws.

13.4. Where you use the Rewards Program, we process additional personal data for identity verification, source-of-funds and sanctions screening under Section 8.12, as described in the Privacy Policy.

13.5. Where we provide the Services to business customers who submit personal data, a separate Data Processing Agreement may apply.

14. Suspension and Termination

14.1. You may stop using the Services and close your account at any time.

14.2. We may suspend, restrict or terminate your access, with or without notice, if you breach the Terms, if required by law or by a Third-Party Provider, or to protect the Services, other users or third parties.

14.3. On termination your right to use the Services ceases, save that nothing in this Section 14 terminates any provision that by its nature survives, including Sections 8 (as to accrued balances and their treatment), 9 (as to accrued TAI balances), 11.3, 11.4, 12, 15, 16, 17, 19 and 23, none of which is limited by this Section 14 except as expressly stated.

15. Disclaimers

15.1. To the maximum extent permitted by applicable law, the Services, Models, AI Agents, Outputs and the Rewards Program are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose, title, accuracy and non-infringement.

15.2. Without limiting Section 15.1, we do not warrant that the Services will be uninterrupted, secure or error-free, that Outputs will be accurate or reliable, that any Model will remain available, or that any TES value, yield or withdrawal amount will be achievable. Nothing in this Section 15 excludes any warranty that cannot lawfully be excluded under the governing law.

16. Limitation of Liability

16.1. Nothing in the Terms excludes or limits any liability that cannot be excluded or limited under the governing law, including liability for fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or death or personal injury caused by negligence.

16.2. Subject to Section 16.1, to the maximum extent permitted by governing law, no Provider, nor any of its Affiliates, officers, directors, employees, agents or licensors, shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data or anticipated savings, however arising and whether or not foreseeable, even if advised of the possibility of such damages.

16.3. Subject to Section 16.1, the aggregate liability of each Provider (together with its Affiliates) for all claims arising out of or relating to the Terms or the Services shall not exceed the greater of (a) the amounts paid by you to that Provider for the Services in the twelve (12) months preceding the event giving rise to the claim and (b) one hundred US dollars (USD 100).

16.4. Consistent with Section 23.2, each Provider is responsible only for the part of the Services it provides, and neither Provider is liable for the acts or omissions of the other.

16.5. The limitations in this Section 16 apply regardless of the form or theory of the claim (whether in contract, tort, statute or otherwise) and reflect the agreed allocation of risk on which the Services are priced.

17. Indemnification

17.1. To the extent permitted by applicable law, you will indemnify, defend and hold harmless each Provider and its Affiliates, officers, directors, employees and agents from any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to (a) your Content; (b) your use of the Services or any Output; (c) actions taken by an AI Agent under your account; (d) your participation in the Rewards Program; or (e) your breach of the Terms or any applicable law.

17.2. This indemnity does not apply to the extent a claim arises from a Provider's own breach, gross negligence or wilful misconduct, or to any liability that cannot be limited under governing law.

18. Changes to the Services and the Terms

18.1. We may modify the Terms from time to time. Where a change is material, we will notify you in advance by email or in-app notice and indicate when it takes effect. Your continued use of the Services after a change takes effect constitutes your acceptance of the modified Terms; if you do not agree to a change, you should stop using the Services and may close your account under Section 14.1. Nothing in this Section 18.1 limits any non-excludable right you may have under applicable law to notice of, or to reject, a change.

18.2. The documents incorporated under Section 1.5 may be updated independently of these Terms and take effect on the same basis.

19. Governing Law and Dispute Resolution

19.1. Except as provided in Section 8.16, the Terms and any dispute arising out of or in connection with them or the Services (including non-contractual disputes) are governed by the laws of the United Arab Emirates.

19.2. Any dispute arising out of or in connection with the Terms or the Services, including any question regarding existence, validity or termination, shall be finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce by a sole arbitrator. The seat of arbitration shall be the Abu Dhabi Global Market (ADGM), Abu Dhabi, United Arab Emirates, and the language English. Disputes relating to the Rewards Program are determined under the substantive law of the British Virgin Islands per Section 8.16 using this same mechanism.

19.3. Nothing in this Section 19 affects any mandatory right or remedy available to you as a consumer under the laws of your country of residence that cannot lawfully be waived.

20. International Users, Export Controls and Sanctions

20.1. The Company operates the AI platform from the UAE, and the Rewards Program Operator operates the Rewards Program from the British Virgin Islands. If you access the Services from elsewhere, you are responsible for compliance with local law and may not use the Services where prohibited.

20.2. You must not use or export the Services in violation of applicable export-control or sanctions laws, and you represent that you are not located in or a national of any embargoed jurisdiction and are not on any restricted-party list.

21. Complaints and Escalation

21.1. Complaints may be sent to [email protected]. We will acknowledge and aim to resolve within 14 working days.

21.2. You agree to use this process in good faith before commencing formal proceedings, without prejudice to any non-excludable right to approach a competent authority or court.

22. Electronic Communications and Consent

22.1. You consent to transacting and contracting electronically, and agree that electronic records and communications satisfy any requirement that communications be in writing.

22.2. You consent to receive notices, disclosures and other communications electronically, by email or in-app notification. Marketing communications are sent only with your consent, which you may withdraw at any time.

23. Third-Party Beneficiaries and Relationship of the Parties

23.1. The Third-Party Providers and each Provider's Affiliates, officers, employees and agents are intended third-party beneficiaries of the disclaimers and limitations in Sections 15 and 16 and may enforce them. Except as so stated, the Terms create no third-party beneficiary rights.

23.2. Nothing in the Terms creates any partnership, joint venture, agency or employment relationship between the Providers or between you and either Provider, each Provider being responsible only for its own part of the Services.

24. General

24.1. The Terms, together with everything incorporated under Section 1.5, are the entire agreement regarding the Services and supersede prior agreements on that subject.

24.2. If any provision is held invalid or unenforceable it shall be modified to the minimum extent necessary or severed, and the remainder shall remain in full force.

24.3. No failure to enforce any provision is a waiver of the right to enforce it later.

24.4. You may not assign the Terms without our prior written consent; a Provider may assign to an Affiliate or in connection with a merger, acquisition, reorganisation or sale of assets.

24.5. No Provider is liable for any delay or failure caused by events beyond its reasonable control.

24.6. We maintain reasonable technical and organisational measures and will notify affected users and regulators of personal-data breaches as required by applicable law.

24.7. Features identified as beta, preview or experimental are provided without warranty and may be changed or withdrawn at any time, and may be subject to additional terms.

24.8. We may give notices by email, in-app notification or posting within the Services.

24.9. AI platform: Trioma FZ-LLC, United Arab Emirates, [email protected]. Rewards Program: Trioma Holdings Ltd., British Virgin Islands, [email protected].

Privacy Policy

Effective date: 01.05.2026 | Last updated: 18.06.2026

1. Who we are and scope

1.1. This Privacy Policy describes how (a) Trioma FZ-LLC, a company incorporated in the United Arab Emirates (the "Company"), which provides the AI platform and Services, and (b) Trioma Ltd., a company incorporated in the British Virgin Islands (the "Rewards Program Operator"), collect, use, share and protect personal data when you use the Services. Capitalised terms not defined here have the meanings given in the Terms of Service, into which this Policy is incorporated.

1.2. Each entity is the controller of the personal data processed for its part of the Services: the Company for the AI platform, and the Rewards Program Operator for the Rewards Program (including identity verification and withdrawals). Where this Policy says "we", "us" or "our", it refers to whichever entity is the controller of the relevant processing.

1.3. The Company processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable laws. The Rewards Program Operator processes personal data in accordance with the laws of the British Virgin Islands, including the Data Protection Act 2021, and applicable anti-money-laundering legislation.

2. Personal data we collect

2.1. Account data: name, email address, password or authentication credentials, account settings, and entity details where you use the Services on behalf of an organisation.

2.2. Content data: Inputs you submit (prompts, files, images, audio and other materials), Outputs generated for you, and configurations or instructions you give to AI Agents. Inputs may contain personal data about you or others; you are responsible for having a lawful basis to submit personal data of others (see Section 7.1 of the Terms). Content data may also be used to develop, train and improve our own Models as described in Section 3.5, unless you opt out.

2.3. Connected-account data: where you authorise an AI Agent to connect to a third-party service or account, the tokens, permissions and data accessed within the scope you configure.

2.4. Payment and transaction data: payment method details (processed by our payment processors, we do not store full card numbers), purchase history, subscription status, and TGN, TES and TAI balances and transactions.

2.5. Verification data (Rewards Program): where you participate in the Rewards Program, and in particular where you request a withdrawal, the Rewards Program Operator collects identity documents, date of birth, nationality, address, photographs or liveness checks, source-of-funds information, Stablecoin wallet addresses, and the results of anti-money-laundering, counter-terrorist-financing and sanctions screening.

2.6. Usage and device data: log data, IP address, device and browser type, operating system, language, time zone, pages and features used, model-routing metadata (including which Third-Party Model processed a given Input), error data and approximate location derived from IP address.

2.7. Communications data: support requests, complaints, survey responses and records of your consents and preferences.

3. How we use personal data and our legal bases

3.1. To provide the Services (performance of contract): operating your account; transmitting Inputs to and returning Outputs from Third-Party Models, including automatic routing in Auto Mode; executing AI Agent tasks within the scope you configure; operating the Rewards Program, calculating balances and processing conversions and withdrawals; billing and payment processing.

3.2. To comply with legal obligations: identity verification, AML/CTF and sanctions screening under Section 8.12 of the Terms; tax withholding or reporting; responding to lawful requests from courts, regulators and law-enforcement authorities; record-keeping.

3.3. For our legitimate purposes (to the extent permitted by applicable law): securing the Services, preventing fraud, abuse, multiple-account use and manipulation of Rewards Program mechanics; enforcing the Terms; improving and debugging the Services; aggregate analytics.

3.4. With your consent: marketing communications (Section 22.2 of the Terms); use of your name, likeness or voice in marketing under Section 11.3 of the Terms (collected through a separate in-Service consent mechanism); any optional features that we tell you rely on consent. You may withdraw consent at any time with effect for future processing.

3.5. Model development and training: we may use Content, including your Inputs and Outputs, to develop, train, fine-tune, evaluate and improve Models that we offer through the Services, including by adapting third-party or open models. Where we do so:

  • (a) we rely on our legitimate interests in developing and improving the Services, and you may withdraw consent at any time by contacting [email protected], with effect for future training;
  • (b) we take reasonable steps to de-identify or aggregate Content used for training and do not seek to re-identify it;
  • (c) we do not use special categories of sensitive personal data for training without your explicit consent; and
  • (d) Models, once trained, may retain patterns learned from training data but are not designed to reproduce your Content, and we apply measures intended to prevent memorisation or disclosure of personal data in Outputs.

Opting out does not affect Models already trained before your opt-out took effect. This Section concerns our own Models; Inputs routed to Third-Party Models are governed by Section 4.

4. Third-Party Models and Auto Mode

4.1. To generate Outputs, your Inputs (and associated metadata) are transmitted to one or more Third-Party Providers. In Auto Mode this happens automatically, and you may not know in advance which Third-Party Provider will process a given Input.

4.2. Third-Party Providers process data under their own terms and privacy practices. We pass through each Third-Party Provider's data terms, which are available on each Third-Party's own website.

5. Sharing personal data

We share personal data with: (a) Third-Party Providers as described in Section 4; (b) our Affiliates, and between the Company and the Rewards Program Operator where necessary to operate the Services as an integrated whole; (c) service providers and processors (hosting, payments, KYC/AML screening, blockchain payment partners for withdrawals, analytics, support tooling) under contracts requiring appropriate protection; (d) competent authorities, courts and regulators where required by law; and (e) successors in connection with a merger, acquisition, reorganisation or sale of assets under Section 24.4 of the Terms. We do not sell personal data.

6. International transfers

Personal data may be transferred outside the UAE, including to Third-Party Providers, to the Rewards Program Operator in the British Virgin Islands, and to processors in other countries. Where the PDPL applies, we transfer personal data only to jurisdictions with an adequate level of protection or subject to appropriate safeguards or your express consent, in accordance with Articles 22 and 23 of the PDPL.

7. Retention

We retain personal data for as long as your account is active and as needed for the purposes above, after which it is deleted or anonymised. Indicatively: Content data 3 months after deletion or account closure; verification and AML data at least [5] years after the end of the relationship, as required by applicable AML law; transaction and billing records as required by tax and accounting law; consent and preference records (including training opt-outs) for the duration of the preference plus 3 years. Where Content has been used to train a Model before you opt out or request deletion, it cannot be isolated and removed from a Model already trained, although it remains subject to the de-identification and safeguarding measures in Section 3.5.

8. Your rights

8.1. Subject to applicable law, you have the right to: access your personal data and obtain a copy; request correction of inaccurate data; request erasure; restrict or object to certain processing, including the right to opt out of the use of your Content to train our Models (Section 3.5); data portability; withdraw consent at any time (without affecting prior processing); and not be subject to solely automated decisions that produce legal or similarly significant effects, except as permitted by law.

8.2. Automated processing notice: TES generation, pricing and payout budgets operate algorithmically as described in Section 8.7 of the Terms. Model routing in Auto Mode is automated. Neither involves automated decision-making producing legal effects concerning you within the meaning of the PDPL; AML/sanctions screening may involve automated elements but withdrawal refusals are subject to human review.

8.3. To exercise rights, contact [email protected]. We respond within the timeframes required by applicable law.

9. Security, breach notification, children, cookies

9.1. We maintain reasonable technical and organisational measures appropriate to the risk. We will notify affected users and regulators of personal-data breaches as required by applicable law (Section 24.6 of the Terms).

9.2. The Services are not directed to anyone under 18 and we do not knowingly collect their data; accounts found to belong to minors are closed.

9.3. We use cookies and similar technologies for authentication, preferences, security and analytics.

10. Changes and contact

10.1. We may update this Policy from time to time in accordance with Section 18 of the Terms; material changes will be notified in advance.

10.2. Controllers: Trioma FZ-LLC, UAE: [email protected]. Trioma Ltd., British Virgin Islands: [email protected].

Acceptable Use Policy

Effective date: 01.05.2026 | Last updated: 18.06.2026

1. Scope

1.1. This Acceptable Use Policy ("AUP") is incorporated into the Terms of Service under Section 1.5 and applies to all use of the Services, including use through AI Agents, APIs and any account you control. Capitalised terms have the meanings given in the Terms.

1.2. You are responsible for ensuring that anyone using the Services through your account, and any AI Agent acting on your behalf, complies with this AUP. Instructing an AI Agent to do something prohibited is itself a violation, whether or not the Agent completes the task.

2. Illegal and harmful use

You must not use the Services to:

2.1. violate any applicable law or regulation, including UAE law, or any Third-Party Provider policy passed through under Section 5.1 of the Terms;

2.2. create, request or distribute content that sexualises, exploits, endangers or grooms minors, in any form, fictional or otherwise. Violations in this category result in immediate termination and may be reported to authorities;

2.3. facilitate serious harm, including instructions or material assistance for weapons (including chemical, biological, radiological, nuclear or explosive weapons), malware, ransomware or other malicious code, or attacks on critical infrastructure;

2.4. promote, incite or threaten violence, terrorism or self-harm, or harass, abuse, defame, dox or intimidate any person;

2.5. generate or distribute fraudulent, deceptive or misleading content, including scams, phishing, fake reviews, impersonation of any person or entity, or content misrepresented as human-generated where that is deceptive or unlawful (Section 7.1(j) of the Terms);

2.6. generate non-consensual intimate imagery, or content that depicts identifiable real persons in sexual, violent or otherwise harmful contexts without consent;

2.7. infringe any intellectual-property, privacy, publicity or other right, or submit personal data of others without a lawful basis, or sensitive personal data except as expressly permitted.

3. High-risk and regulated uses

3.1. You must not rely on the Services or Outputs as the sole basis for decisions affecting individuals in medical, legal, financial, insurance, employment, education, immigration, housing, safety-critical or critical-infrastructure contexts without qualified human review (Section 7.2 of the Terms).

3.2. You must not use the Services to provide regulated professional advice (medical, legal, financial or otherwise) to third parties without appropriate licences and human oversight, or to carry out high-risk automated decision-making affecting individuals without human oversight.

4. Platform integrity

You must not:

4.1. probe, scan, breach or circumvent any security measure, authentication, rate limit, usage limit or content-safety measure, or access data or accounts you are not authorised to access;

4.2. extract, scrape or harvest data from the Services, or use Outputs or any part of the Services to develop, train, fine-tune or improve a competing artificial-intelligence model, or extract, replicate, distil or reverse engineer any Model;

4.3. interfere with or disrupt the Services, including by flooding, overloading or introducing malware;

4.4. resell, sublicense or provide third parties with access to the Services except as expressly permitted in writing;

4.5. misuse beta, preview or experimental features, or exploit any bug or defect. Discovered vulnerabilities should be reported to [email protected].

5. Rewards Program integrity

You must not:

5.1. operate or control more than one account, or use bots, scripts, emulators or other automated means to interact with the Rewards Program;

5.2. exploit or manipulate the TES emission, difficulty or pricing mechanics, including through coordinated activity, wash transactions, timing exploits or abuse of any defect in the model (see Section 8.10 of the Terms);

5.3. use the Rewards Program for money laundering, terrorist financing, sanctions evasion or any other financial crime, or provide false or misleading information during identity or source-of-funds verification;

5.4. participate, or attempt to withdraw, from a jurisdiction where participation or withdrawal is prohibited or restricted, or use VPNs, proxies or other means to misrepresent your location or identity;

5.5. buy, sell, transfer or pledge TGN, TES or TAI, or any account holding them, outside the Services. Credits are non-transferable and any purported transfer is void.

6. AI Agents and connected accounts

6.1. You must only connect third-party accounts and tools you are entitled to use, and must configure Agent permissions no more broadly than needed for the task.

6.2. You must not use AI Agents to perform any act prohibited by this AUP, to act in third-party services in breach of those services' terms, or to conduct unsupervised actions with irreversible real-world consequences (including financial transactions beyond limits you have configured).

7. Enforcement

7.1. We may investigate suspected violations and may, depending on severity: warn you; remove or block Content; restrict features (including Rewards Program participation and withdrawals); suspend or terminate your account under Section 14 of the Terms; forfeit credits obtained through prohibited conduct under Section 8.11 of the Terms; and report conduct to Third-Party Providers, payment partners or authorities where appropriate or required.

7.2. We apply enforcement proportionately. Where appropriate, we will tell you the reason for the action taken and give you an opportunity to respond via email.

7.3. Where this AUP and Section 7 of the Terms both apply, the more restrictive provision applies (Section 7.3 of the Terms).

8. Changes and reporting

8.1. We may update this AUP under Section 18 of the Terms; material changes will be notified in advance.

8.2. To report violations, abusive content or security vulnerabilities: [email protected].